Effective Date: May 6, 2025 Last Updated: May 6, 2025
At 1Ride, our goal is to provide the best service and highest customer satisfaction possible. If you’re not fully satisfied with your purchase or encountered an issue with your order, we’re here to help.
How to Start a Return
Review the Return Requirements below.
Click below to submit a Return Merchandise Authorization (RMA) request. Submit RMA Request
Once approved, you’ll receive instructions to complete your return.
Return Requirements
To qualify for a return:
Products must be unused, uninstalled, and returned in original condition and packaging.
All returns must include accessories, manuals, instructions, and original packaging materials.
Final sale, custom-built, and special-order items are non-returnable and non-exchangeable.
Items returned due to defect or 1Ride error may be refunded or credited.
Note: We do not cover damages resulting from improper installation or use.
Refund & Exchange Process
All returns are inspected upon arrival.
Refunds are issued within 3–5 business days after approval.
Please allow 5–7 additional business days for the refund to appear on your statement.
For faster service, we recommend placing a new order for the correct item while the return is being processed. Once your return is approved, you will receive a refund.
Shipping Damage
Upon Delivery:
If the package is visibly damaged, refuse the delivery and notify us immediately.
After Opening:
Contact us with clear photos of the damage and packaging.
We’ll schedule a courier pickup and arrange a replacement once pickup is confirmed.
Be sure to repackage the product in the original box for return.
Lost Packages
If your item is marked as delivered or tracking has stalled:
Contact us immediately with your order number and tracking info.
We’ll coordinate with the courier.
If deemed lost, we will send a replacement package.
Incorrect Orders or Fitment Issues
If you received the wrong item due to a 1Ride error:
Submit an RMA with images of the item.
We will cover return shipping and send the correct product or issue a full refund.
If the order was placed incorrectly by the customer:
Contact us for support and return instructions.
Return shipping costs may apply.
If the error stems from the courier or manufacturer, email us at support@1ride.ca — we’ll assist with the next steps.
Warranty Policy
All products sold by 1Ride come with a manufacturer’s warranty.
Warranties typically cover repair or replacement, not refunds.
1Ride is not responsible for damages during installation or use.
Each manufacturer may have specific terms and processing times.
Submitting a Warranty Claim:
Contact the manufacturer directly for the fastest results.
Or, submit an RMA with photos of the defect if you’d like 1Ride to assist.
Include proof of purchase with your claim.
Customers are responsible for all freight/shipping costs for warranty returns.
Note: If 1Ride handles your claim, it may take longer than going directly to the manufacturer.
Contact Us
If you need help with any part of this process, reach out to us:
Email:support@1ride.ca Subject: Return / Warranty / Order Issue Response Time: Within 1–2 business days
